At BamboofromVietnam.com, our commitment to excellence is fueled by the trust and choice our customers place in our products. We appreciate your ongoing support and would like to outline our comprehensive sales policy to ensure a transparent and mutually beneficial partnership:
1. Quotation
- The validity of quotations is contingent upon the time from the date of issuance. Any subsequent changes in prices after this period will be promptly communicated to our customers.
- Quotations do not include shipping costs, import taxes, etc.
- Bulk and loyal customers enjoy our best price policies tailored to their specific needs.
2. Payment
Payment terms include:
- L/C (Letter of Credit): Applicable for initial orders valued at over $30,000.
- T/T (Telegraphic Transfer): 30% deposit required before production, with a 70% balance payment due after receiving the copy of B/L (sea freight) or post-shipment (air freight) for orders exceeding $3,000.
- T/T (Telegraphic Transfer): 100% payment required after signing the sales contract for orders below $3,000.
3. Discounts
While our prices reflect our commitment to offering the best value, loyal and bulk customers are eligible for specific offers tailored to each unique order.
4. Delivery Time
The delivery time, outlined in the quotation or contract, is determined by the volume and current situation of our company. We prioritize credibility in fulfilling our commitments to customers regarding timely and quality deliveries. For specific arrangements, customers are encouraged to directly liaise with our sales staff.
5. Warranty:
All goods from BamboofromVietnam.com come with a warranty period of 15-30 days from the delivery date, depending on the item and the presence of manufacturing defects. The warranty applies when the goods are functioning as designed and stored in dry conditions.
6. Goods Exchange and Return Policy:
- Exchange and compensation are facilitated when there is a discrepancy between the supplied goods and the customer's specifications.
- Returns and exchanges that result from customer misunderstanding or subjective reasons incur additional costs, which are calculated based on the specific order and the quality of the goods.
- Non-standard products ordered separately are non-exchangeable.
- Customers are urged to inspect goods promptly upon receipt, as any issues reported after three days from the delivery date cannot be addressed.
- We value your partnership and are committed to ensuring your satisfaction with every aspect of our products and services.
Thank you for choosing BamboofromVietnam.com.
